Comcast Sucks
August 4th, 2005 by some dudeFolks, I have determined with out a doubt that comcast technicians that have southern accents have absolutely no idea what the Internet actually is. After spending 45 minutes on the phone listening to the low bit rate waiting music I got a hold of the technician. She asked me for my name and address and I politely gave her the information. She asked me what the nature of my problem was and I told her that my Internet connection was not working and I needed to have it fixed ASAP. She walked me through a couple standard steps - make sure the little lights are blinking on the modem, make sure your Ethernet cable is plugged into the modem, make sure your cable is actually working… Then the most amazing and insightful thing I have ever heard from a trained Internet technician was uttered, and I quote: “It looks like your high speed internet connection may not be working. Please open up your Internet Explorer window and go to comcast.net to file a trouble ticket” So to summarize, I spent over an hour of my cell phone rollover minutes and valuable time to find out that the assumption I made with regard to my internet connection was in fact correct. Brilliant! I miss the days of the telegraph. (sigh)
—Vonbadass
